Return & Refund Policy
At Trandora Mart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below:
1. Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, undamaged, and in their original packaging.
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Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned:
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Personal care & hygiene products
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Undergarments
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Clearance or sale items
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Customized or special-order products
3. Return Process
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Contact us at Trandoramart@gmail.com or our customer support number (if provided).
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Provide your order details and reason for return.
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Our team will guide you through the return process and arrange courier pickup or drop-off instructions.
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the status.
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If approved, a refund will be issued within 7–10 business days.
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Refunds will be made via the original payment method or offered as store credit, depending on your preference.
5. Exchanges
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If you receive a damaged, defective, or wrong item, you may request a replacement at no extra cost.
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Exchanges are subject to product availability.
6. Shipping Costs
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Customers are responsible for return shipping costs (unless the item was delivered damaged or incorrect).
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Original shipping charges (if any) are non-refundable.
7. Contact Us
For any return or refund inquiries, please contact:
📧 Trandoramart@gmail.com